Dispute Resolution Policy
eBoyBoy Users and Providers Resolution Policy
This Dispute Resolution Policy outlines how disputes between Users and Providers on the eBoyBoy platform are handled to ensure fairness, transparency, and timely resolution.
1. Purpose of This Policy
The goal of this policy is to provide a clear process for resolving issues that arise between Users (task posters) and Providers (service providers), including service quality, non-completion of tasks, and payment-related concerns. eBoyBoy acts as a neutral facilitator and ensures that all disputes are reviewed fairly based on available evidence.
2. When a Dispute Can Be Raised
A dispute may be raised under the following conditions:
• A Provider fails to complete an accepted task.
• The delivered service does not meet the agreed requirements.
• There is disagreement over task completion or quality.
• Payment issues arise after task execution.
• Either party suspects fraudulent or unethical behavior.
All disputes must be raised within 48 hours of task completion or expected completion time.
3. How to Raise a Dispute
Users or Providers can initiate a dispute by:
• Submitting a complaint through the eBoyBoy platform support system
• Providing clear details of the issue
• Attaching supporting evidence (messages, images, documents, or proof of agreement)
Incomplete or unsupported claims may delay the resolution process.
4. Dispute Review Process
Once a dispute is submitted, eBoyBoy will:
1.Acknowledge Receipt of the complaint.
2.Review Evidence submitted by both parties.
3.Investigate the Transaction and task history.
4.Engage Both Parties for clarification if necessary.
5.Make a Fair Decision based on platform records and evidence.
The review process is designed to ensure neutrality and fairness to both Users and Providers.
5. Possible Outcomes
After review, eBoyBoy may decide on one or more of the following outcomes:
• Release of payment to the Provider.
• Partial or full refund to the User.
• Request for task completion or correction.
• Account warning, suspension, or termination for policy violations.
All decisions are based on the facts and evidence provided.
6. Refund Conditions
Refunds are only issued when:
• The Provider fails to complete the task.
• The service delivered is proven to be unsatisfactory based on agreed terms.
• A transaction is found to be fraudulent or invalid.
Refunds are processed through the original payment method where applicable.
7. Resolution Timeline
eBoyBoy aims to resolve all disputes within a reasonable timeframe. Most disputes are reviewed and resolved within 24–72 hours, depending on complexity and evidence provided.
8. Final Decision
All dispute resolution decisions made by eBoyBoy are final and binding. Users and Providers agree to accept the outcome of the review process once a decision has been communicated.
9. Abuse of Dispute System
To maintain fairness, the following actions are not allowed:
• Filing false or misleading disputes.
• Submitting repeated complaints without valid evidence.
• Attempting to manipulate outcomes unfairly.
Abuse of the dispute system may result in account suspension or permanent ban.
10. Contact & Support
For dispute assistance or clarification, contact support@eboyboy.com
eBoyBoy is committed to providing support and ensuring a positive experience for all Users and Providers.
eBoyBoy CareHub Dispute Resolution Policy
This Dispute Resolution Policy outlines how disputes are managed within the eBoyBoy CareHub system. It ensures fair, transparent, and timely resolution of issues arising between Clients, CareHub Organizations, and Service Providers under CareHub management.
1. Overview of CareHub Structure
eBoyBoy CareHub is a structured service delivery model where:
• A CareHub Organization (Provider Entity) receives and manages service requests.
• The CareHub assigns jobs to its internal Service Providers (workers).
• The CareHub is responsible for service delivery, coordination, and payment settlement to its workers.
• eBoyBoy acts as a platform intermediary facilitating transactions and oversight.
2. Scope of Dispute Resolution
This policy applies to disputes involving:
• Clients vs CareHub Organizations.
• CareHub Organizations vs Internal Service Providers.
• Service quality, delivery, or completion issues.
• Payment, settlement, or commission-related issues.
• Miscommunication or breach of agreed service terms.
3. Grounds for Raising a Dispute
A. Client-Related Disputes
A Client may raise a dispute if:
• Service was not delivered or partially delivered.
• Service quality does not meet agreed standards.
• CareHub fails to respond or act on service complaints.
B. CareHub Internal Disputes
A CareHub may raise a dispute if::
• A worker fails to complete assigned tasks.
• A worker delivers substandard or incomplete work.
• Internal misconduct affects service delivery or reputation.
• Payment or assignment disputes arise within the CareHub structure
4. Dispute Submission Timeline
All disputes must be reported within 48 hours of service completion or expected completion time. Late submissions may not be considered unless exceptional circumstances apply.
5. Dispute Resolution Process
Once a dispute is submitted, eBoyBoy will:
1. Acknowledge Receipt of Complaint.
2. Collect Evidence from all parties (Client, CareHub, Worker if applicable).
3. Review Service Records and Assignments.
4. Investigate Communication and Task History.
5. Engage CareHub Management for Internal Clarifications.
6. Issue a Final Decision Based on Findings.
CareHub Organizations are required to fully cooperate during investigations.
6. Payment Handling During Disputes
• Payments may be temporarily held in escrow during active disputes.
• Funds are only released after resolution.
• CareHub Organizations remain responsible for settling internal worker payments, even when disputes involve internal issues.
• Final payment allocation will depend on investigation outcomes.
7. Possible Outcomes
After review, eBoyBoy may decide:
• Assigning qualified workers to tasks.
• Monitoring service delivery.
• Handling internal worker disputes and compensation.
• Ensuring service standards are met.
• Managing communication between Clients and workers.
eBoyBoy does not interfere in internal employment or staffing decisions unless platform rules are violated.
8. Resolution Timeline
Most CareHub disputes are resolved within 24–72 hours, depending on complexity and required investigation.
9. Final Decision
All dispute resolutions issued by eBoyBoy are final and binding for all parties, including Clients, CareHub Organizations, and Service Providers.
10. Abuse of Dispute System
The following actions are prohibited:
• Filing false or misleading claims.
• Withholding information during investigation.
• Manipulating internal CareHub records.
• Repeated unfounded disputes.
Violations may result in account suspension, penalties, or permanent removal from the platform.
11. Contact Support
For CareHub dispute assistance: support@eboyboy.com
eBoyBoy is committed to providing support and ensuring a positive experience for all Clients, CareHub Organizations, and Service Providers.
eBoyBoy Dispute Resolution Policy (Buyers & Sellers)
This Dispute Resolution Policy explains how eBoyBoy handles disputes between Buyers (Users) and Sellers (Service Providers) to ensure fair,transparent, and timely resolution of issues arising from transactions on the platform.
eBoyBoy acts as a neutral intermediary to facilitate communication, review evidence, and ensure fair outcomes for both parties.
1. Scope of This Policy
This policy applies to all transactions conducted on the eBoyBoy platform between:
• Buyers (Users): Individuals or businesses requesting or purchasing services/products.
• Sellers (Service Providers): Individuals or businesses delivering services/products
It covers disputes relating to service delivery, product quality, payments, and fulfillment.
2. Grounds for Raising a Dispute
Buyers may raise a dispute if:
• Service or product was not delivered.
• Delivered service/product does not match the agreed description.
• Poor quality, incomplete, or incorrect delivery.
• Unauthorized or incorrect charges.
Sellers may raise a dispute if:
• Buyer falsely claims non-delivery or dissatisfaction.
• Buyer refuses to confirm completion after delivery.
• Payment is being withheld unfairly.
• Buyer misuses platform services or engages in fraud.
All disputes must be raised within 48 hours of delivery, completion, or expected completion time.
3. How to Raise a Dispute
Either party may initiate a dispute by:
• Submitting a complaint via the eBoyBoy support system.
• Providing a clear explanation of the issue.
• Uploading supporting evidence (messages, photos, receipts, or order records).
Incomplete or unsupported claims may delay resolution.
4. Dispute Resolution Process
Once a dispute is submitted, eBoyBoy will:
1. Acknowledge receipt of the complaint.
2. Collect and review evidence from both parties.
3. Examine platform transaction and communication history.
4. Engage both Buyer and Seller for clarification if needed.
5. Make an impartial decision based on evidence and platform records.
5. Payment Handling During Disputes
• Funds may be placed on temporary hold (escrow) during investigation.
• No payment will be released until the dispute is resolved.
• Final payment distribution depends on the outcome of the review.
Payments are processed securely through the platform’s payment system integrated with Paystack.
6. Possible Outcomes
After investigation, eBoyBoy may decide:
• Release of full payment to the Seller.
• Partial payment to Seller.
• Full or partial refund to Buyer.
• Requirement for service correction or completion.
• Account warning, suspension, or termination for either party.
7. Resolution Timeline
Most disputes are resolved within 24 to 72 hours, depending on complexity and evidence provided.
8. Final Decision
All dispute decisions made by eBoyBoy are final and binding on both Buyers and Sellers. By using the platform, all users agree to accept the outcome of the resolution process.
9. Abuse of Dispute System
To maintain fairness, the following are strictly prohibited:
• Filing false or misleading disputes.
• Repeated unfounded claims.
• Attempting to manipulate evidence or platform processes.
Abuse may result in account suspension or permanent removal.
10. Contact Support
For dispute assistance, contact: support@eboyboy.com
eBoyBoy is committed to providing support and ensuring a positive experience for all Clients.